Privacy Policy

Last updated: November 13, 2025

"From Yorkshire, With Love" ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website, www.fromyorkshirewithlove.co.uk (the "Site"), and purchase our products.

1. What Information We Collect

When you make a purchase or attempt to make a purchase, we collect certain information from you, including:

• Personal Identification Information: Your name, billing address, and shipping address.

• Contact Information: Your email address and your phone number.

• Payment Information: We do not see or store your full credit card details. All payments are processed securely by our third-party payment processor, Stripe.

• Order Information: Details of the products you purchased and any gift messages you provide.

2. How We Use Your Information

We use the information we collect to:

• Fulfill Your Order: Process your payment, arrange for shipping, and provide you with invoices and order confirmations.

• Provide Customer Service: Communicate with you about your order and respond to your enquiries.

• Comply with Legal Obligations: For tax and accounting purposes.

• Send Marketing Communications: If, and only if, you explicitly opt-in at checkout, we will use your email address to send you newsletters about new products, special offers, and stories about our suppliers.

3. How We Share Your Information

We value your privacy and will not sell your personal information. We only share your information with essential third parties to help us run our business:

• Payment Processors: With Stripe, to securely process your payment.

• Delivery Couriers: With our shipping partners (like Royal Mail or DPD) to deliver your hamper. We only provide them with the information they need (your name, address, and phone number) to complete the delivery.

4. Data Storage and Security

We take reasonable precautions to protect your personal information. Your order information is stored on our secure e-commerce platform (Hostinger) to allow us to process orders and handle any future customer service issues.

5. Your Rights (UK GDPR)

You have the right to:

• Access the personal information we hold about you.

• Correct any inaccurate information we have.

• Delete your personal information (where legally possible).

• Withdraw Consent: You can opt-out of marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any email we send you.

6. Cookies

Our website uses necessary cookies to function (for example, to keep items in your shopping cart). We may also use analytics cookies to help us understand how customers use our site so we can improve it.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at: info@fromyorkshirewithlove.co.uk